This Level 2 qualification introduces the essential customer service skills required in health, care and community settings. You’ll explore how to communicate professionally, support individuals’ needs, respond to queries and provide excellent service in environments where care, compassion and clarity are essential.
Ideal for adults preparing for roles in care, support services, reception, administration or community engagement, this course provides practical skills that transfer across many roles.
Delivered at Cradley Heath Skills Campus – complete with a home care simulation workshop, you’ll study in a supportive environment tailored to adult learners.
Who is this course for?
Perfect for adults aged 19+ who want to:
• Develop professional customer service skills for care settings
• Improve communication, listening and problem-solving
• Prepare for work in health, care or community roles
• Progress toward Level 2 or Level 3 qualifications
• Gain a qualification valued by employers
Entry Level 3 or Level 1 experience is beneficial but not required.