This course is ideal for:
- Adults looking for a practical introduction to working in the retail sector, in order to start a career in retail. Those looking to build confidence in customer‑facing roles and learn practical, hands‑on shop‑floor skills.
What You Will Learn:
- Customer service skills — greeting customers, offering help, communicating clearly
- Stock handling — checking deliveries, replenishing shelves, rotating stock
- Product presentation — facing‑up, tidy displays, simple visual merchandising
- Retail operations — price checking, labelling, basic till awareness
- Teamwork and communication — working with colleagues, following instructions
- Health and safety — safe movement, clean work areas, hazard awareness
These skills prepare you for real retail environments such as supermarkets, high‑street stores, charity shops and convenience retail.
Modules:
- Communicating with Customers
- Providing Customer Service
- Working as Part of a Retail Team
- Receiving Stock
- Replenishing Shelves
- Stock Rotation
- Checking Stock Levels
- Displaying Goods
- Facing‑Up and Presentation Standards
- Pricing and Labelling
- Understanding Retail Promotions
- Basic Till Awareness
- Processing Simple Payments
- Working Safely in Retail
- Keeping the Retail Environment Clean
- Following Workplace Instructions
Facilities:
- Modern, practical training facilities
- Hands-on learning from experienced tutors
- Industry-relevant digital training
- Small, supportive learning environment
